telminiFree
$0forever
Try telmini with one agent.
Get started free- 1 agent
- 100 AI replies / month
- 5 knowledge documents
- 50 message translations / month
- Chat widget in 44 languages
- iPhone, iPad, Mac, Android & Windows app
Simple pricing. AI included.
Start free. Paid plans are one flat monthly price for your team, not per seat. Every plan includes AI replies and the iPhone, iPad, Mac, Android & Windows app.
Pro
Recommended$20/ month
$16.67/ month
$200 billed yearly
For small support teams.
Get started- Up to 5 agents
- 10,000 AI replies / month
- Unlimited knowledge base
- 5,000 message translations / month
- Customer ratings & voice dictation
- Remove “Powered by telmini”
- Up to 3 workspaces
Business
$100/ month
$83.33/ month
$1,000 billed yearly
For larger teams and high volume.
Get started- Everything in Pro, plus:
- Up to 25 agents
- 50,000 AI replies / month
- 25,000 message translations / month
- Up to 15 workspaces
Prices in USD. Every workspace starts on Free. Upgrade or cancel anytime in Billing.
Compare all plansAlready have an account? Sign in to upgrade
Prices are in US dollars and exclude any applicable taxes.
Every plan, side by side.
What each plan includes, and the limits that come with it.
| Features | Free$0 forever | Pro$20 / month | Business$100 / month |
|---|---|---|---|
| Usage | |||
| Agents | 1 | 5 | 25 |
| AI replies per month | 100 | 10,000 | 50,000 |
| Knowledge documents | 5 | Unlimited | Unlimited |
| Message translations per month | 50 | 5,000 | 25,000 |
| Inboxes (each website chat or Telegram bot) | 1 | Unlimited | Unlimited |
| Workspaces | 1 | 3 | 15 |
| Plan features | |||
| Customer ratings | Not included | Included | Included |
| Voice dictation | Not included | Included | Included |
| Remove “Powered by telmini” | Not included | Included | Included |
| Included in every plan | |||
| Chat widget in 44 languages | Included | Included | Included |
| The same chat inside your mobile or desktop app | Included | Included | Included |
| AI answers from your documents, website pages and Q&A | Included | Included | Included |
| Hand-off to your team, who can take over any chat | Included | Included | Included |
| Shared inbox on the web and the iPhone, iPad, Mac, Android & Windows app | Included | Included | Included |
| AI trace on every AI reply | Included | Included | Included |
| AI configured by telmini | Included | Included | Included |
Hosted AI beyond your plan, billed by use.
Every plan includes a monthly number of AI replies. Prepaid AI credits cover hosted AI usage beyond that, at the per-token rates below.
- AI replies within your plan’s monthly allowance don’t use credits. Once the allowance is used, each AI reply on our hosted AI is charged to your credit balance for the tokens it uses.
- Message translation, the AI setup assistant and test chats also run on our hosted AI, and the tokens they use are charged to your credit balance at the same rates. Translation also counts toward your plan’s monthly translation limit.
- Buy credits from $5 to $1,000 at a time in Billing, or turn on auto top-up with your own amount, trigger and monthly cap. You can turn auto top-up off at any time.
- Usage is settled right after each reply, so your balance can dip slightly below zero; the difference is taken from your next top-up. While your balance is zero or below, hosted AI replies pause and conversations go to your team.
- Used credits are non-refundable except where required by law.
- telmini manages the AI service and models. Add your knowledge and reply instructions; you don’t need to select or configure a model.
| Model | Input | Cached input | Output |
|---|---|---|---|
| anthropic/claude-sonnet-5.5 | $10.00 | $1.00 | $50.00 |
| claude-haiku-4-5 | $5.00 | $0.50 | $25.00 |
| claude-sonnet-4-5 | $15.00 | $1.50 | $75.00 |
| claude-sonnet-5-5 | $10.00 | $1.00 | $50.00 |
| gpt-4-turbo | $50.00 | $50.00 | $150.00 |
| gpt-4o | $12.50 | $6.25 | $50.00 |
| gpt-4o-mini | $0.75 | $0.375 | $3.00 |
| gpt-5 | $6.25 | $0.625 | $50.00 |
| gpt-5.2 | $8.75 | $0.875 | $70.00 |
| gpt-5.2-pro | $105.00 | $105.00 | $840.00 |
| gpt-5.5 | $11.25 | $1.13 | $90.00 |
| gpt-5.5-pro | $130.00 | $130.00 | $1,040.00 |
| gpt-5.6 | $25.00 | $2.50 | $150.00 |
| gpt-5.6-luna | $5.00 | $0.50 | $30.00 |
| gpt-5.6-sol | $25.00 | $2.50 | $150.00 |
| gpt-5.6-terra | $12.50 | $1.25 | $75.00 |
| gpt-6-luna | $0.50 | $0.05 | $2.50 |
per million tokens
Tokens are small pieces of text, roughly three quarters of an English word on average. A reply is charged for the tokens it reads (your instructions, knowledge and the conversation) and the tokens it writes.
On GPT-5.6 models, input written to the prompt cache is charged at 1.25× the input rate.
What counts as an AI reply?
Each completed AI-generated message to a customer counts as one AI reply. Internal notes and human agent messages are not counted.
What happens when I hit my plan limit?
Your team can keep replying. AI replies count toward your plan’s monthly allowance. Prepaid AI credits let the platform AI continue beyond that allowance; without a positive credit balance, AI replies pause until the allowance resets or you upgrade in Billing.
Do I need to choose an AI model?
telmini manages the AI service and models. Add your knowledge and reply instructions; you don’t need to select or configure a model.
Do you charge per agent?
No. Each paid plan is one monthly price for your whole team, up to the plan’s agent limit. Adding a teammate doesn’t change the price.
How do I upgrade or cancel?
The workspace owner or an admin upgrades in Billing. To switch plans or billing interval later, use Manage subscription in Billing; the new price and any prorated amount are shown before you confirm. You can cancel at the end of the billing period, or switch back to Free right away — the rest of the paid period isn’t refunded.
Is there a discount for paying yearly?
Yes. Pay yearly and get 2 months free on Pro and Business. The yearly price equals 10 months of the monthly price, charged once a year in advance.
Can I get a refund?
Payments are non-refundable except where required by law. We don’t refund partial billing periods, unused time, downgrades or used AI credits. If you think you were charged by mistake, contact us within 30 days of the charge and we’ll review it. If a payment is refunded or you open a chargeback with your bank, your workspace is suspended and the AI credits that payment bought are removed from your balance. Read the refund policy in our Terms of Service
Start free today.
One agent, 100 AI replies a month and the iPhone, iPad, Mac, Android & Windows app. Free forever. Upgrade when your team grows.
- No credit card
- Set up in minutes